Refund & Cancellation Policy
Last updated: July 2026
General principle
Xponsor is a technology intermediary between Organizers and Supporters. Whether a refund is available depends on the Product and on the Organizer’s own terms. This policy explains the defaults and how refunds are processed.
Fundraiser contributions
Donations are voluntary transfers and are generally non-refundable once made. If you contributed by mistake or believe a fundraiser is fraudulent, contact the Organizer first, then us at [email protected] - we review such requests and may refund at our or the Organizer’s discretion, particularly in cases of proven fraud.
Event tickets
Ticket refunds follow the Organizer’s cancellation terms, shown on the event. As a baseline: if an event is cancelled, the Organizer is responsible for refunding buyers; if it is postponed, valid tickets normally carry over; and a ticket already used for check-in is non-refundable. Contact the Organizer for event-specific requests; we can assist where the Organizer is unresponsive.
Contest votes
Paid votes are final and non-refundable once cast, because they immediately affect a live ranking.
Support - tips and memberships
Tips are one-off gifts and are non-refundable once sent. A membership grants access for its stated term; it is not refundable for the unused portion unless the creator states otherwise or the law requires it.
Promotion
Promotion is an advertising service. Once a promotion run has started it is non-refundable, as the visibility has begun to be delivered.
How refunds are processed
Where a refund is due, it is returned through the original payment method (mobile money or card) via our payment provider, in the currency of the original payment. Timing depends on the provider and the payer’s bank or wallet; provider or bank fees on the original payment may not be recoverable.
EU consumers - right of withdrawal
Consumers in the EU may have a 14-day right of withdrawal for certain online purchases. Important exceptions usually apply here: dated leisure and event services (tickets for a specific date), services fully performed with your prior consent, and voluntary donations are typically excluded. Where the right applies, contact [email protected] to exercise it.
Disputes and chargebacks
Please contact us before opening a chargeback with your bank - most issues are resolved faster directly. Abusive chargebacks may lead to account action.