Sales & Financial Terms

Scope

These terms cover the commercial and money side of Xponsor. They complete the Terms of Service; where they conflict on a money question, these terms prevail.

Our role

UpgradeX operates the Platform and instructs collection and payout through the licensed payment provider (FedaPay). We are a technology intermediary; we do not take deposits and do not hold client funds as a bank would. A balance shown in your dashboard reflects amounts collected on your behalf, net of fees and commission, that are payable to you subject to verification.

What creators pay

Creating an account is free and there is no monthly subscription. Publishing a fundraiser is free; putting another Product online may carry a fee, shown before payment. We earn a commission only on money actually received, and the payment-provider’s fees are included in the amount shown to the payer.

The commission rate of a Product is the one shown in your dashboard when you create it, and it stays attached to that Product: we may change it only before the Product has received any payment, and we tell you when we do. On a support page, each tip or membership is charged at the page’s rate in force when it is paid; a change to that rate applies to later payments only, and we tell you when one is made. A rate agreed individually with a creator replaces the standard rates below for that creator.

Current standard rates for a Product created today:

• Fundraisers - 5% of donations received, deducted from the funds.
• Contests - 5% of paid votes, deducted from the funds.
• Support (tips and memberships) - 5% of tips and memberships received, deducted from the funds.
• Ticketing - no Xponsor commission on ticket sales.
• “J’y serai” badges - no commission; going live may require a paid plan, chosen by the features the badge uses and shown before payment.
• Publishing a fundraiser - free.
• Putting an event, a contest or a support page online - a go-live fee may apply; it is shown before payment and invoiced when the event or contest is approved, or when the support page is created, which goes online once the invoice is paid.
• Promotion (“Promouvoir”) - a price per day of placement (currently 5,000 FCFA / $10 / 10 € per day), shown before payment and paid up-front; this is an advertising service and is non-refundable once the run has started.

How payers pay

Supporters pay by mobile money only - MTN MoMo, Moov Money, Celtiis Cash, Mixx by Yas, Airtel Money or Free Money, depending on the country - and always in FCFA (XOF). The payer enters their mobile-money number on Xponsor; it is transmitted to our payment provider, FedaPay, which sends a payment request to that phone for the payer to approve. Where a Product is priced in USD or EUR, the price is converted into FCFA at the rate set by the Platform and the FCFA amount is shown before the payer confirms. Amounts in XOF are shown and charged as whole units (no decimals).

Settlement and payouts

Collected amounts, net of fees and commission, accrue to your available balance. To withdraw, you must have completed identity verification (see the Terms of Service). Payouts are sent to your verified mobile-money payout account via the payment provider.

Payouts are currently made in FCFA (XOF); settlement in USD or EUR is not yet available. Minimum payout: 200 FCFA (XOF). Typical processing time: 1 to 3 business days. We may hold, delay or reverse a payout for verification, suspected fraud, disputed or reversed payments, or a Product under review.

Taxes

You are responsible for determining, collecting and remitting the taxes that apply to your activity, and for issuing any invoices or receipts your buyers require. We provide transaction records to help you do this.

Reversals and disputes

If a payment is reversed or disputed after we credited you, we may deduct the corresponding amount (and any related fee) from your balance or a future payout. You agree to cooperate with reasonable requests to resolve disputes.

Refunds

Refunds and cancellations are governed by our Refund & Cancellation Policy. Where a refund is due, it is returned through the original payment method via the provider.